Refund Policy

1. General Terms

Our aim at G-ORDINATEUR PVT. LTD. is to ensure complete satisfaction with our web design services. However, if you are not satisfied with the services provided, you may be eligible for a refund under the following conditions:

Eligibility for Refund

Refund requests will be considered based on the following criteria:

• Initial Design Phase: If the client is not satisfied with the initial design concepts provided, they may request a refund. This request must be made within 7 days of receiving the initial designs.
• Non-Delivery of the Project: If the project is not delivered within the agreed-upon timeline and no prior communication or agreement for extension has been made, the client is eligible for a full refund.
• Defective Services: If the delivered website contains functional defects that cannot be resolved, the client may request a refund.

3. Non-Refundable Circumstances:

Refunds will not be issued in the following situations:

• Change of Mind: If the client changes their mind after approving the initial design.
• Client Delays: Delays caused by the client’s failure to provide necessary information, feedback, or approval.
• Completed Work: If the project is completed and delivered as per the agreed specifications and timeline.
• Third-Party Services: Payments made for third-party services such as hosting, domain registration, stock images, or software licenses are non-refundable.

4. Retention of Fees for Work Completed

In cases where a refund is requested and approved, G-ORDINATEUR PVT. LTD. will retain a portion of the fees equivalent to the efforts and work completed up to the point of the refund request. The remaining balance will be refunded to the client. The retained amount will be evaluated based on the following:

• Time and resources spent on the project.
• Completion of specific project milestones.
• Any costs incurred for third-party services or materials.

5. Refund Process

To request a refund, please follow these steps:

• 1. Submit a Request: Email us at [email protected] with your order number, the reason for the refund request, and any supporting documentation or evidence.
• 2. Review: Our team will review your request and respond within 5 business days.
• 3. Resolution: If your refund request is approved, we will process the refund within 14 business days. Refunds will be issued to the original payment method.

6. Contact Us

For any questions or concerns regarding our refund policy, please contact us at:

• Email: [email protected]
• Phone: +91 22 41235815
• Address: B-406, Shelton Sapphire, Sector-15, CBD Belapur, Navi Mumbai, Maharashtra, India - 400614.